7 Tips To Survive A Bad Courier Delivery Experience

This article is seven tips on how to survive a bad same day delivery experience.
1. Accept that its happened. From a late delivery or non collection, denial resolves nothing.
2. Gather as much information about the problem as you can as soon as you can.
3. Clarify whether the courier made the delivery or whether you need to get someone else in to complete it.
4. Ascertain the status of your goods, ask the driver to take photos on their mobile phone and send them across to you.
5. Remember - another courier may be reluctant to assist if the cargo is damaged in transit and may need reassuring that the business has no intention of claiming from the new courier companies insurance.
6. Inadequate packaging is not the couriers fault and if they thought it was inadequate they should have verbalised this to you at time of booking (many good couriers carry blankets and wrapping, just in case).
7. Remember traffic can cause infinite problems, and no traffic jam lasts forever (although when approaching a deadline it may seem like it!). Communication with your courier and your customer can make a huge difference to the successful outcome of the delivery.
Communication is the key.

Keeping your customer informed is essential to prevent the bad courier experience costing you the customers business. Remember that the negatives can be turned around to show your capability in dealing with tough and awkward situations, that your communication and customer service are second to none. If you do this, the chances are your customer will not even notice the potential delivery disaster.
If you find you are constantly on the phone to your courier, if the smallest of jobs are not completed to your satisfaction then it's time to look at new same day delivery courier services. When comparing costs, always remember to factor in what the cost of the hassle caused by the bad courier service.

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Guide To Same Day Delivery

Send and receive goods quickly with same day delivery services
By apryl beverly


Use same day delivery services to receive products, or deliver packages and documents to your customers fast. In today’s fast-paced business environment, efficient and quick delivery is a service valued by both business owners and their customers.
The courier industry has been around since the 1800s and today has grown to include thousands of same day delivery providers. Same day delivery couriers can move your products locally, regionally and nationally based on your specific needs. Consider the following tips to help you choose a reliable same day delivery provider:

1. Determine how you plan to use same day delivery services.
2. Get affordable same day delivery solutions. 3. Call ahead for same-day delivery services.

Action steps
The best contacts and resources to help you get it done
Get the same day delivery solutions you need
Think about how you do business and determine if you need local, regional or national same day delivery services. Also, think about the types of goods you will be receiving and sending via same day delivery. Same day couriers can generally move all types of fragile, confidential and bulky items, but be sure to inform the courier about your goods upfront to avoid delay.
Compare same-day delivery rates
Same day delivery couriers generally base their rates on distance traveled and how quickly you want your packages delivered. Review courier rate schedules and choose the service that best fits your need without overspending. For example, if a three-hour window will work for you, then you won't have to pay top dollar for a 30-minute delivery window.
Find same day delivery services
A same day delivery courier can transport nearly any type of product at any time. However, there are certain preparations you can do to ensure the delivery process goes smoothly. Make sure your item is properly packaged and ready for delivery before calling the same day delivery provider.

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